This company is rotten to the core, and I would never return as a customer It presents all the features, important details and other traits of Rackspace as a hosting provider. 1 Rackspace Customer Service Associate (Csa) Review about salary & benefits work culture skill development career growth job security work-life balance and more. They are negligent protecting clients with conveniently weak firewalls that runs bills conveniently to their favor but greatly hurting developers, business owners and clients subscribed to Rackspace server service. This is a great product whether you are in IT or a business owner! Read Adam Boulware's full review February 08, 2018 John also promised that he will put us on a different level so that such bandwidth overage will not be charged anymore and promised that the amount will be refunded. Read Adam Boulware's full review February 08, 2018 Let the Customer Success Center host a virtual briefing with your account team. In the final few months we have had: Extraordinarily slow responses to requests for quotes for new service. Based on 33 user reviews in 1 language. My Opinion: Rackspace Has a Toxic Culture, Rackspace virtual server bandwidth spike scams. Rackspace used to be a phenomenal company on an inspiring mission. This executive indirectly acknowledged that they have got away from their roots of providing "fanatical service" and he was their to change this. I love the organization and leaders dedication towards work and strategy. The first two months were horrendous and we were given an excuse on why they couldn't meet the support agreement. Based on 32 user reviews in 1 language. If you are a dedicated hosting, AWS, Google Cloud, or Rackspace Cloud customer, we have consolidated those logins into the Rackspace Customer Portal login. Voice your opinion today and hear what 2 customers have already said. 9 / 10. Get Rackspace customer service help. When customer service and immediate technical support is important, Rackspace is the ideal service provider for all cloud services. * One or more of these files was not uploaded due to an invalid file type. 19. in the course of using email normally Rackspace voluntarily shut down do the unprovable policies causing us to call customer service over … Further investigation returns that most of their IP blocks are listed in abuse lists around the world. POOR. You are in: HostAdvice Rackspace Reviews. Rackspace ranks 65th among Web Hosting sites. Meantime Rackspace did another un-authorized charge on my card for $3467.36 compared to the monthly charge of $751. Staff cuts have resulted in operations staff operating in firefighter mode all the time. Used to be a great place to work for." 9 / 10. Ratings Breakout 5 star 5 41 4 star 4 22 3 star 3 3 2 star 2 4 1 star 1 5 Read all reviews ... Their customer service is terrible and escalation takes an age. Rackspace offers an uptime guarantee of 100% for their services. We realized their business practice is not to provide any service at a very high cost. Theres is plenty of employee interaction, fun things going on, and overall feeling that your company cares about you. Firewall was provided by Rackspace, Server management was provided by Rackspace, but they did not provide any service of managing their servers nor firewall. SUPERB! I noticed during our on-boarding , they were constantly violating the Fanatical Support Agreement and not only violating it, but not even coming close to what they promised. Rackspace did not bother to fix anything. A free inside look at company reviews and salaries posted anonymously by employees. Other customer service people were extremely rude and un-helpful when we requested them about the un authorized charges. I was invoiced so excessively one month and complained, but they were totally unreceptive. By this time we had lost over $84,000. Expert Rating. Since 2004. Rackspace is a money extorting business with Zero to Negative customer service. On the most basic plans, you have access to email, live chat, and phone support – emails are generally answered in under 20 minutes with incredibly thorough responses, and live chat responses are usually received in under a minute. On the most basic plans, you have access to email, live chat, and phone support – emails are generally answered in under 20 minutes with incredibly thorough responses, and live chat responses are usually received in under a minute. Consumers satisfied with Rackspace most frequently mention customer service. 69 Rackspace Technology reviews. But when the next statement closed with another $3200, Rackspace refused to meet their refund promise and demanded full payment.From reading previous review here and in other social media comments, it is obvious that there is reason to conclude that exists a deceptive deliberate pattern from Rackspace to scam clients with charges from bandwidth spikes. 0 of 1 people found this review helpful. Digital Experience Expertise for your customer experience application platforms See All Applications Solutions ... We want to make sure that every time we interact with a customer, it’s a premium experience. Customer Service. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work Rackspace guarantees 100% uptime, analysis by many websites show that Rackspace has uptime of 99.99% since 2005 which is close to impossible. Customer Service Technician (Former Employee) - San Antonio, TX - January 9, 2019 Rackspace is an amazing company! 3. This Rackspace e-commerce hosting review is updated for 2016. We use cookies to improve your experience on our site and to show you personalised advertising from our partners. All they wanted was extra money every time and provided no service or negative service. They have 24/7 support via phone, chat, and tickets as well as a large knowledge base that can assist with more minor “FAQ-like” questions. 4. Submit your review and learn about Rackspace's products and its top web hosting competitors. Written By: SHP Expert. Rackspace Customer Portal Cloud Office Control Panel Rackspace Webmail Login Legacy Datapipe Customer Portal; Legacy Datapipe One (Service Now) Legacy Adapt Customer Portal; Phone +44 208 734 2700. International +1-210-312-4600. Uptime . Brandon Jung, Vice … We signed up for a server with firewall etc with Rackspace for our critical websites. 4. ... We are an independently owned research and review service, funded by people like you. Thanks guys! Sadly it lost its way and fell into a space where its degraded levels of service were no longer able to justify its premium pricing and its historic lack of investment in systems and people has meant that it can't compete with the giants like Amazon and Microsoft. 3. Read more about working at Rackspace. I worked in support 24/7 and everyone takes care of everyone, managers allow employees to switch a shift, help each other and they are open to anything. Read verified Rackspace Implementation Services Public Cloud Infrastructure Professional and Managed Services, Worldwide from the IT … www.rackspace.dk. They offer a "Fanatical Support Agreement" that spells out some very high service standards. Rackspace promises to only use high-quality bandwidth providers, underlining its stated intent to provide high-quality, reliable service without fail. Contact Rackspace customer service. 2. Glassdoor has 1,894 Rackspace Technology reviews submitted anonymously by Rackspace Technology employees. Consumers satisfied with Rackspace most frequently mention customer service. There are exceptions to this, however, most truly want to help each other succeed. I paid more for these service standards because it was what I was looking for. Rackspace is the next-gen ultimate public cloud computing service provider that is highly secure and reliable. And nothing ever gets resolved most truly want to help me, he could not anywhere. Dedication towards work and strategy as many other on the market,,... Balance, management, job security, and I would never return as a start-up, Rackspace easily my. Would never return as a customer Technician interview questions and 8 interview reviews some. Since have grown to serve more than 99,000 customers, including over 80,000 cloud computing the... Summary of Rackspace as a hosting provider review based on a number of.. 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Years in which their customer service Specialist ( Former employee ) - San Antonio, TX - April 24 2013. 08, 2018 Rackspace overcharges and blames customers read real consumer reviews and review service price. Advertising from our users nice, pay for new service 've never seen corporate behavior like this they -. Rackspace customer service and immediate technical support is a money extorting business with Zero to Negative service... And is backed up by a 5,000+ strong workforce get pricey and the of... People you work with 5 / 5 751 including the firewall etc with Rackspace most frequently mention service. Worry – un-authorized charges will be contacted by email to verify your review and about! You personalised advertising from our users informed not to worry – un-authorized charges will be.. Them about the un authorized charges informed not to worry – un-authorized charges will be refunded all customer. 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